Shipping policy

Transilvania Shop

Last updated: July 31, 2026

This Shipping Policy explains how orders placed through transilvaniashop.com (the “Site”) are processed, shipped, and delivered. Transilvania Shop is operated by Dede Wide World S.R.L, with its registered address at Strada Stadionului 171, Mediaș, Sibiu County, 551105, Romania.

By placing an order through the Site, you acknowledge the shipping terms described below. Nothing in this Policy limits any mandatory consumer rights available under applicable law.

1. Shipping Destinations

We currently ship to the destinations made available on the Site or during checkout, including selected countries within Europe and the United States.

Shipping availability may depend on the product, destination, supplier availability, carrier restrictions, and applicable legal or customs requirements. We reserve the right to decline or cancel an order if delivery to the selected address is unavailable or legally restricted. If payment has already been collected for such an order, we will issue a refund using the original payment method.

2. Order Processing

Orders are processed through carefully selected third-party suppliers and fulfillment providers. Processing begins after the order and payment have been successfully confirmed.

Processing times may vary depending on product availability, order volume, supplier operations, public holidays, or other circumstances. Orders placed on weekends or public holidays may begin processing on the following business day.

Once an order has entered the fulfillment process, changes or cancellations may no longer be possible. Please contact us as soon as possible if you need to modify or cancel an order. Cancellation requests are handled on a best-effort basis and cannot be guaranteed after processing has started.

3. Shipping Costs

Shipping costs are displayed on the Site or during checkout before the order is submitted. The amount may vary depending on the destination, product, available shipping method, package characteristics, or other relevant factors.

The customer will have the opportunity to review the product price, shipping charge, applicable taxes, and total payable amount before confirming the order.

Any promotion or free-shipping threshold will apply only under the conditions displayed on the Site at the time of purchase.

4. Estimated Delivery Times

Estimated delivery times are displayed on the relevant product page, during checkout, or in the order confirmation, where available.

All delivery times are estimates unless expressly stated otherwise. They may vary depending on:

The destination country and delivery address;
Supplier processing times;
Stock availability;
Carrier operations;
Customs procedures;
Public holidays or periods of unusually high demand;
Weather, transportation disruptions, or other circumstances beyond our reasonable control.

The delivery period presented and accepted when the order is placed forms part of the order. Where no specific delivery period has been agreed, orders will be delivered within the timeframe required by applicable law.

5. International Shipping and Customs

International orders may be subject to customs processing, import restrictions, duties, taxes, or other charges imposed by the destination country.

Where applicable, import duties, taxes, or customs charges that are not collected during checkout may be the customer’s responsibility, except where applicable law requires otherwise. These charges are determined by local authorities and are not controlled by Transilvania Shop.

Customers are responsible for ensuring that the products they order may lawfully be imported into their destination country. If an order cannot be delivered because of legal restrictions or the customer’s failure to satisfy applicable import requirements, any refund will be handled in accordance with applicable law and our Refund and Return Policy.

6. Multiple Packages and Fulfillment Locations

Products may be shipped directly from different third-party suppliers or fulfillment locations, depending on stock availability and the destination country.

If an order contains multiple products, the items may be shipped separately and may arrive at different times. Separate packages forming part of the same order do not normally result in additional shipping charges beyond those shown and accepted at checkout.

Customers may receive more than one tracking number for an order containing multiple shipments.

7. Tracking Information

Where tracking is available, tracking information will be provided by email, through the customer account, or by another method associated with the order.

Tracking information may require several business days to become active after an order has been processed. Carrier updates can occasionally be delayed and may not reflect the package’s location in real time.

The absence or temporary delay of a tracking update does not necessarily mean that the package has stopped moving.

8. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including any necessary apartment number, access information, postal code, state, province, or region.

Please contact us immediately if you notice an error in your delivery details. We cannot guarantee that an address can be changed once fulfillment has started.

If an order cannot be delivered because the address supplied by the customer was incomplete or incorrect, additional delivery or reshipping costs may apply where permitted by law.

9. Delivery Attempts, Refused Packages, and Unclaimed Orders

The carrier may make one or more delivery attempts or direct the package to a local collection point. Customers are responsible for monitoring available tracking information and collecting the package within any period specified by the carrier.

If a package is refused, remains unclaimed, or is returned because of circumstances attributable to the customer, any refund may be reduced by reasonable shipping, return, or handling costs where permitted by applicable law.

This provision does not limit the customer’s statutory rights, including any applicable right of withdrawal.

10. Delayed Orders

Delivery times are estimates and may be affected by circumstances outside our reasonable control. If your order appears to be delayed, please contact us at transilvaniashop.contact@gmail.com so that we can review the shipment information.

If we become aware that an order cannot be shipped or delivered within the agreed period, we will provide any notice, revised delivery information, cancellation option, consent request, or refund required by applicable law.

For consumers in the EU/EEA, where an order is not delivered within the agreed period, the customer may request delivery within an additional reasonable period, unless an exception under applicable law applies. If delivery is not completed within that additional period, the customer may be entitled to terminate the contract and receive a refund.

For orders placed by customers in the United States, where the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, we will seek the customer’s consent to a qualifying delay or provide the opportunity to cancel the order and receive a prompt refund, as required.

11. Lost Packages

If tracking indicates that a package may be lost, or if the order has not arrived within the applicable delivery period, please contact us at transilvaniashop.contact@gmail.com.

We may ask you to confirm the delivery address, check with household members or neighbors, contact the local carrier, or provide other information reasonably necessary to investigate the shipment.

Where an order is confirmed as lost, we will provide an appropriate remedy, which may include a replacement or refund, in accordance with applicable law.

12. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item arrives damaged, defective, incorrect, or materially different from its description.

Include the order number and, where reasonably possible, clear photographs or other relevant information so that we can review the issue.

Please do not return an item without contacting us first. Depending on the circumstances and our supplier’s instructions, a return may not be required before a replacement or refund is issued.

These situations are handled in accordance with our Refund and Return Policy and do not affect any mandatory consumer rights or legal guarantees.

13. Risk During Delivery

We remain responsible for the goods during delivery to the extent required by applicable consumer law.

For consumers in the EU/EEA, the risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise.