Refund policy

Dede Wide World S.R.L

Last updated: July 31, 2026

We want our customers to understand clearly how returns, cancellations, defective products, and refunds are handled. This Policy applies to purchases made through transilvaniashop.com and does not limit any mandatory consumer rights.

1. Voluntary 30-Day Return Policy

You may request a return within 30 days after receiving your item. To initiate a return, please contact us at transilvaniashop.contact@gmail.com before sending any item back.

Because we work with multiple fulfillment partners, products must not be returned without prior authorization. Once your request has been reviewed, we will provide the appropriate return instructions and return address based on the specific product and supplier.

For voluntary change-of-mind returns after any applicable statutory withdrawal period, items must generally be unused, in substantially the same condition as received, and returned with their original packaging and accessories where reasonably possible. Proof of purchase is required.

Returns sent without prior authorization may not be accepted and may delay the processing of your refund where permitted by applicable law.

2. EU/EEA Right of Withdrawal

If you are a consumer in the European Union or European Economic Area, you generally have the right to withdraw from an online purchase within 14 days after the day you, or a person designated by you, receives the goods, without giving a reason.

To exercise this right, send a clear statement of withdrawal to transilvaniashop.contact@gmail.com before the 14-day period expires. After notifying us, you must return the goods within 14 days.

You may inspect the product as you would in a physical store. You may be responsible for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics, and functioning.

The voluntary 30-day period gives additional time to request a return but does not reduce the statutory 14-day withdrawal right or any other mandatory remedy.

3. Return Address and Return Shipping

Because we work with multiple fulfillment partners, return addresses vary depending on the product and supplier.

Do not send any item back without contacting us first.

Returns sent to an incorrect return address may not be processed or refunded. Please wait for our return authorization and instructions before shipping any item.

Once your return request has been reviewed and approved, we will provide the correct return address together with detailed return instructions.

For change-of-mind returns or the exercise of the statutory right of withdrawal, customers are generally responsible for return shipping costs unless applicable law requires otherwise.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate remedy and, where required by applicable law, cover reasonable return shipping costs.

4. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery and contact us promptly if it arrives damaged, defective, incomplete, or incorrect. Include your order number, a description of the issue, and clear photographs or video where reasonably available. Failure to report the issue immediately does not remove any statutory rights.

Depending on the circumstances and applicable law, the remedy may include repair, replacement, a price reduction, or a refund. EU consumers benefit from the mandatory legal guarantee applicable to goods that are faulty or not as described.

Please do not return damaged or defective products without contacting us first. In many cases, we may be able to resolve the issue without requiring the product to be returned.

5. Exceptions

The statutory right of withdrawal or our voluntary return policy may not apply, where permitted by law, to:

Goods made to your specifications or clearly personalized.
Goods liable to deteriorate or expire rapidly.
Sealed goods that are not suitable for return for health-protection or hygiene reasons after the seal has been broken.
Digital content supplied without a tangible medium after performance has begun with the required prior consent and acknowledgement.
Gift cards or similar stored-value products, where exclusion is permitted by law.

Sale or discounted items are not automatically excluded from statutory withdrawal rights or remedies applicable to defective goods.

6. Exchanges

We do not guarantee direct exchanges.

Because orders are fulfilled through third-party suppliers, the fastest solution is generally to return the original item, where applicable, and place a new order after your return has been approved.

This does not affect your statutory rights regarding defective or non-conforming goods.

7. Refunds

Where a return is required, refunds are processed after the returned item has been received and inspected. In certain situations, depending on the nature of the issue or our supplier’s instructions, a return may not be required before a refund or replacement is issued.

We will notify you after receiving and inspecting a return. Approved refunds are issued to the original payment method unless another method is agreed upon or required by law.

For an EU/EEA statutory withdrawal, we will refund payments received for the returned goods and the cost of the least expensive standard delivery option offered for that order. We may withhold reimbursement until we receive the goods or you provide evidence that they were sent back, whichever occurs first. The refund will be made within the period required by applicable law.

For returns under our voluntary policy outside a statutory withdrawal right, approved refunds are normally initiated within 10 business days after inspection. Banks and payment providers may require additional processing time.

If more than 15 business days have passed since we confirmed approval of a refund, please contact us at transilvaniashop.contact@gmail.com.

8. Order Cancellations

Because orders are processed quickly through our fulfillment partners, cancellation requests are handled on a best-effort basis and cannot be guaranteed once order processing has started.

If your order has not yet entered the fulfillment process, we will make every reasonable effort to cancel it and issue a full refund.

Mandatory consumer cancellation rights remain unaffected.

9. Delivery Delays and Non-Delivery

Delivery times displayed on our website are estimates only and may vary depending on the destination, customs procedures, carrier operations, and other circumstances beyond our reasonable control.

If we cannot ship within the promised timeframe, we will provide the notice, cancellation option, consent request, or refund required by applicable law.

For covered United States orders, we will follow the Federal Trade Commission requirements applicable to delayed internet orders.

If tracking shows no delivery or a package appears to be lost, please contact us so that we can investigate the matter with the supplier or carrier and provide the remedy required by applicable law.